Introduction

At Darloo store, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. This refund policy outlines our guidelines for returns, exchanges, and refunds.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this refund policy.

Return Eligibility

To be eligible for a return, please make sure that:

• The item was purchased within the last 14 days.
• The item is in its original packaging.
• The item is unused, unworn, and in the same condition that you received it.
• You have the receipt or proof of purchase.

Sale items may be final sale and not eligible for return, as specified at the time of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at support@darloo.com or call us at +44 7888 865833 to request a return authorization.
2. Receive Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Return: Pack the item securely in its original packaging along with all accessories, manuals, and free gifts that came with it.
4. Include Return Form: Include the return form with your RMA number inside the package.
5. Ship Your Return: Send your return to the address provided in the return instructions. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund:

• Approved Refunds: If your return is approved, we will initiate a refund to your original payment method. The time it takes depends on your payment provider, typically 5-10 business days.
• Store Credit: In some cases, we may offer store credit instead of a refund.
• Rejected Returns: If your return doesn‘t meet eligibility criteria, we may reject it and send it back.

Refunds include the product price and applicable taxes. Shipping costs are non-refundable unless due to our error (e.g., incorrect or defective item).

Exchanges

If you'd like to exchange an item for a different size, color, or product, please follow these steps:

1. Initiate a return using the process described above.
2. Place a new order for the item you want instead.

This approach ensures you get the item you want quickly. If you have any questions about exchanges, contact our customer service team.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as it may take time for the refund to post.
3. Contact our customer service team if the above steps don‘t resolve the issue.

If you've done all of this and still haven't received your refund, please contact us at support@darloo.com with your order number and refund details.